Team Member Testimonials
You are responsible for running a successful restaurant. You need to always aim high, as it reflects in the way you directly supervise your 100+ hourly and 3+ salaried Manager Team Members in both the front and heart of house. Your professionalism and friendly demeanor have earned you a place in the Guests' hearts, if not on their social media pages. You are a steward of the community. You instill your regard for high moral standards in your Team Members, many of who look to you as a mentor. To you, tricky issues are challenges, not problems. You are the ultimate go to person.
You have the final say-so in hiring your Team Members and you will be consulted when it comes to disciplinary actions. You also will have the responsibility to train, lead and develop your salaried Managers and hourly Team Members. You promote and support the importance of safety throughout all departments of the restaurant so your restaurant complies with all OSHA, and local health and safety codes. As the leader, you will be responsible for enforcing the company guidelines to your team members. But mostly, you'll handle everything that comes your way and you report about it to your Regional Operations Director.
Along with overseeing that front of house hourly Team Members take care of our Guests, you'll need to bring your A-list management skills and approachable manner to the table in order to support your restaurant hiring and development while keeping the front lines rolling. Your enthusiasm for our product is contagious and it's your responsibility to motivate your Team Members by encouraging our Core Values. You'll be held accountable for the effective scheduling and planning of 20-30 hourly Team Members within an organized, clean and professional environment. Your goal is to make sure that the Guests are happy; that they are served their food and beverages up to company standards while keeping an eye on a profitable bottom line.
Reporting to the General Manager, you will also be held accountable for writing up the end-of-shift reports covering daily labor, food control and sales, use Guest feedback to evaluate their service so that they stay faithful, ensure compliance with OSHA requirements, as well as Company and local health and safety codes and other assigned responsibilities.